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Itil Service Support Best Practice

Itil Service Support Best Practice

0 - Default Title
Description
Cet ouvrage décrit les fonctions & processus de soutien des services d'ITIL: Le centre de services (Service Desk) La gestion des incidents (Incident Management) La gestion des problèmes (Problem Management) La gestion des changements (Change Management) La gestion des mises en production (Release Management) La gestion des configurations (Configuration Management)
Product details
Binding:
Paperback
Number of Pages:
331
Release Date:
2007-01-01
Publication Date:
2007-01-01
Publisher:
Stationery Office Books
Languages:
Published: English
ISBN10:
0113309570
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