How to Tell Anyone Anything

Name: How to Tell Anyone Anything
Brand: Bristol Park Books, Inc
SKU: 9780884865001-V
Price: 1.49 EUR
Availability: InStock
Rating: 5 (1 reviews)

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Description

My specialty is teaching people how to communicate in difficult situations. As a former customer service executive - and now as a speaker, trainer, and practicing therapist - my books and training programs explore the mechanics of how we communicate, based on recent principles of behavioral psychology.

I am perhaps best known for my two #1 customer service bestsellers The Customer Service Survival Kit (AMACOM, 2013) and What to Say to a Porcupine (AMACOM, 2008), as well as How to Tell Anyone Anything (AMACOM, 2009), which explores how to handle difficult workplace conversations.

If you are looking for "smile training" or basic advice on communications skills, there are lots of books out there. But if you want to learn what to say to someone after you've just towed their car away - or how to talk to a co-worker who needs to shower more often - or what will defuse a toxic boss - you've come to the right place! Enjoy my books, or Google me to learn more. Welcome!

Product details

Publisher:

Bristol Park Books, Inc

Languages:

Published: English

ISBN10:

0884865002

Weight:

630 g

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Very good

Almost no signs of wear. Book pages have no markings, accessories are intact and all other media are in good condition.

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