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Fourniture Des Services: It Infrastructure Library

Fourniture Des Services: It Infrastructure Library

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Description
Ce volume décrit les processus de la fourniture des services IT selon ITIL: La gestion financière des services des TI (IT Financial Management) La gestion de la capacité (Capacity Management) La gestion de la disponibilité (Availability Management) La gestion de la continuité des services des TI (IT Continuity Management) La gestion des accords de service (Service Level Agreement / Service Level Management)
Product details
Binding:
Paperback
Number of Pages:
391
Release Date:
2006-09-30
Publication Date:
2006-09-30
Publisher:
Stationery Office Books
Languages:
Published: French, Original: English
ISBN10:
0113309619
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