Implementation of a customer relationship management strategy to enhance customer satisfaction in the retail selling industry

Name: Implementation of a customer relationship management strategy to enhance customer satisfaction in the retail selling industry
Brand: GRIN Verlag
SKU: 9783668610521-G
Price: 1.59 EUR
Availability: InStock
Rating: 5 (1 reviews)

By Silvia Stamenova

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Description

Case Study from the year 2017 in the subject Business economics - Customer Relationship Management, CRM, grade: 4.50, University of East London, language: English, abstract: The research questions posed in this paper relate to the following: What strategies need to be established in order for Sainsbury to develop close connection with its customers? What is their efficacy in the implementation of a CRM strategy? What are the future opportunities, standing in front of the retail seller?
In this regards, the methodology used will be mainly quantitative. In its essence the quantitative research focuses on the numbers. Its basic aim is to measure quantity or amount and compare it with past records; the latter is all done with the aim to project for the future. In addition, the collection of data required was done by distributing the questionnaires to the visitors of Sainsbury, Beckton. The respondents to the questionnaire were chosen at random. However, the primary focus of the research was on shoppers aged 25-60 years of age. This resulted in 40 key informants who agreed to participate and fill in the previously designed questionnaire, containing closed, as well as open-ended questions and having a section for recommendations and personal opinions. However, the major hindrances, standing in front of the research are the low level of response rate, literary bias and the fact that the research is focused on only one shop. Simply put, the researcher's expectation about the response rate of the survey was at about 35%.

Product details

Binding:: Paperback
Edition:: 1
Number of Pages:: 32
Release Date:: 2018-01-31
Publication Date:: 2018-01-31
Publisher:: GRIN Verlag
Languages:: Original: English
ISBN10:: 3668610525
ISBN13:: 9783668610521
Weight:: 62 g
Height:: 148 cm
Width:: 210 cm
Thickness:: 3 cm

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The items bear minimal signs of past use, such as light scratches or memories in the form of markings. These signs of wear give the items a charming character and tell stories of their previous owners, while not affecting their functionality.

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