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The Quality Improvement Handbook

By Roger Swanson

Product Image: The Quality Improvement Handbook

The Quality Improvement Handbook

By Roger Swanson

0 - Default Title
Description
The Quality Improvement Handbook: . Provides both experienced and beginning quality improvement teams with a comprehensive set of tools and techniques to identity and solve problem and improve processes in their organizations. Includes detailed descriptions and instructions for the original seven quality tools, the seven "new" management tools, and more than twenty additional tools and techniques. Uses an eight-step Quality Improvement Model that provides a logical framework for applying each tool and technique. Discusses the importance of identifying and measuring desirable outcomes and related process measures. Stresses the need to analyze and change performance drivers to achieve desired outcomes. Examples used throughout the book follow a service industry case study. Includes separate chapters on benchmarking and questionnaires.
Product details
Edition:
illustrated
Number of Pages:
284
Release Date:
1995-03-01
Publication Date:
2005-05-01
Publisher:
CRC Press
Languages:
Original: English
ISBN10:
188401559X
ISBN13:
9781884015595
Weight:
734 g
Height:
183 cm
Width:
260 cm
Thickness:
20 cm
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