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Design and Management of Service Processes: Keeping Customers for Life (Engineering Process Improvement Series)
Design and Management of Service Processes: Keeping Customers for Life (Engineering Process Improvement Series)
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Product details
Binding:
Paperback
Edition:
1
Number of Pages:
424
Release Date:
1996-05-15
Publication Date:
1996-05-15
Publisher:
Addison-Wesley Educational Publishers Inc
Languages:
Published:
English,
Original:
English
ISBN10:
0201633833
Weight:
930 g
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