Sense and Respond: The Journey to Customer Purpose

Name: Sense and Respond: The Journey to Customer Purpose
Brand: Palgrave Macmillan
Availability: OutOfStock
Rating: 5 (1 reviews)

By S. Parry

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Description

The authors argue that lean production should be driven by the desire to achieve optimal customer service by sensing and responding to the customer. The customer is at the centre of the process and the organisation needs to respond in a holistic way so that the customer can impact on the design and delivery of products and processes. The book is based upon substantial research and practice by leading practitioners and heralds a paradigm shift in thinking on these issues.

Product details

Edition:

1

Number of Pages:

223

Release Date:

2005-05-31

Publication Date:

2005-05-31

Publisher:

Palgrave Macmillan

Languages:

Published: English, Original: English

ISBN10:

140394573X

GPSR Manufacturer Reference:

[email protected]

Weight:

499 g

Height:

25.4 cm

Width:

15.2 cm

Thickness:

2.5 cm

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