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Sense and Respond

By S. Parry

Sense and Respond Law

Sense and Respond

0 - Used - good
Description
The authors argue that lean production should be driven by the desire to achieve optimal customer service by sensing and responding to the customer. The customer is at the centre of the process and the organisation needs to respond in a holistic way so that the customer can impact on the design and delivery of products and processes. The book is based upon substantial research and practice by leading practitioners and heralds a paradigm shift in thinking on these issues.
Product details
Edition:
1
Number of Pages:
208
Release Date:
2005-05-31
Publication Date:
2005-05-31
Publisher:
Palgrave MacMillan UK
Languages:
Original: English
ISBN10:
140394573X
ISBN13:
9781403945730
GPSR Manufacturer Reference:
[email protected]
Weight:
515 g
Height:
164 cm
Width:
242 cm
Thickness:
24 cm
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