Quality Management

Name: Quality Management
Brand: PHI Learning
SKU: 9788120349438-G
Price: 54.86 EUR
Availability: OutOfStock
Rating: 5 (1 reviews)

By P. Sivasankaran

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Description

This comprehensive text examines how to deliver efficient and effective services to customers. Made up of twenty chapters, the book explains the concepts and techniques of quality management supported with case studies. Numerical examples given in each chapter help students to easily understand concepts.

Product details

Binding:: Paperback
Languages:: Published: English , Original: English
Number of Pages:: 432
Publisher:: PHI Learning
Publication Date:: 2014-05-30
ISBN / EAN:: 9788120349438
Weight:: 633 g
Dimensions:: 177/233/25 cm

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