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Quality Management

By P. Sivasankaran

Produktbild: Quality Management

Quality Management

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Description
This comprehensive text examines how to deliver efficient and effective services to customers. Made up of twenty chapters, the book explains the concepts and techniques of quality management supported with case studies. Numerical examples given in each chapter help students to easily understand concepts.
Product details
Binding:
Paperback
Number of Pages:
432
Release Date:
2014-05-30
Publication Date:
2014-05-30
Publisher:
PHI Learning
Languages:
Published: English, Original: English
ISBN10:
8120349431
ISBN13:
9788120349438
Weight:
633 g
Height:
177 cm
Width:
233 cm
Thickness:
25 cm
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