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After-Sales Excellence

By Nigel Woodall

Product Image: After-Sales Excellence

After-Sales Excellence

By Nigel Woodall

- Default Title
Description
Fix what's broken. Elevate what works. Lead with service excellence.Aftersales Excellence: Driving Improvement, Customer Satisfaction, and Growth is the essential guide for anyone seeking to improve performance, strengthen relationships, and unlock growth - whether in the aftermarket or beyond.With over 45 years of global experience as an employee, senior leader, and consultant, Nigel Woodall delivers a practical, no-nonsense roadmap for business improvement. Rooted in the often-overlooked after-sales sector - spanning manufacturers, distributors, maintainers, and more - the book reveals the proven strategies top performers rely on to attract, retain, and grow high-value customers.But this isn't just a book for aftermarket professionals. Its lessons apply across industries, because customers aren't only buyers - they're investors, suppliers, employees, and owners. And service isn't just what happens at the front line - it's shaped by leadership, systems, and internal culture.Clear, accessible, and packed with case studies, strategies, and actionable insights you can apply immediately, Aftersales Excellence is like having a consultant on call - helping entrepreneurs, leaders, and professionals transform performance, boost customer satisfaction, and stay ahead in today's competitive, service-driven landscape.
Product details
Binding:
Paperback
Number of Pages:
232
Release Date:
2025-10-10
Publication Date:
2025-10-10
Publisher:
Business Expert Press
Languages:
Original: English
ISBN10:
163742888X
ISBN13:
9781637428887
Weight:
343 g
Height:
152 cm
Width:
229 cm
Thickness:
13 cm
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