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The Seven Pillars of Customer Success

By Wayne McCulloch

The Seven Pillars of Customer Success Business, Finance & Career

The Seven Pillars of Customer Success

Only 1 item left in stock
Description
As a customer success leader, whose insight do you rely on for success? Your field is still maturing, yet your profession is one of the fastest growing in the world. There are tons of books and blogs written by success professionals sharing their experiences and strategies, but how do you know what will work for your specific situation? Whose advice is the expertise you can trust? Wayne McCulloch has more than 25 years of experience in the software industry-years spent in training, adoption, and customer experience, the building blocks for customer success. Now he's sharing what he knows as a chief customer officer leading global success functions. In The Seven Pillars of Customer Success, Wayne provides an adaptable framework for building a strong customer success organization. From customer journey actions to the development of transformation advisors, you'll read detailed examples of how companies have put these seven pillars to the test. To create a culture of customer success and stand out in the marketplace, you need a proven framework and knowledgeable perspective-this book provides both, and more.
Product details
Binding:
Paperback
Number of Pages:
344
Release Date:
2021-04-19
Publication Date:
2021-04-27
Publisher:
Lioncrest Publishing
Languages:
Original: English
ISBN10:
1544516606
ISBN13:
9781544516608
Weight:
428 g
Height:
143 cm
Width:
213 cm
Thickness:
22 cm

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Very good
Almost no signs of wear. Book pages have no markings, accessories are intact and all other media are in good condition.
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