Placeholder text

Go to cart

The Employee Experience

By Tracy Maylett

Product Image: The Employee Experience

The Employee Experience

Only 2 items left in stock
Description
Do you want to build a strong, successful organization? Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees are having a great experience, so will your customers. In The Employee Experience, employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce-the foundation of organizational success. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative EX. With real-world examples and more than 24 million employee survey responses, Maylett and Wride reveal a clear, consistent pattern among the world's most successful organizations. By establishing a clear set of expectations and promises-collectively known as the Contract-and upholding it consistently, employers can build the trust that leads to powerful engagement. Whether in business, healthcare, education, sports, or nonprofit, these organizations are consistently more successful and more profitable, enjoy sustainable growth, and win the battle to keep today's rarest resource: talented people. Blending rigorous research, detailed case studies, in-depth interviews and expert insights, The Employee Experience will teach you to: - Make the employee experience a core part of your strategy - Understand employee expectations and bridge the "Expectation Gap" - Establish rock-solid Brand, Transactional, and Psychological Contracts that breed trust and confidence - Build an employee-employer partnership in creating something extraordinary - Turn employee engagement into fuel for customer satisfaction, profit, and growth Attracting talent, retaining top performers, and creating an environment in which employees choose to engage drives results. The Employee Experience shows you where truly extraordinary organizations begin . . . and how to build one.
Product details
Edition:
1
Number of Pages:
240
Release Date:
2017-03-24
Publication Date:
2017-01-18
Publisher:
Wiley
Languages:
Original: English
ISBN10:
1119294185
ISBN13:
9781119294184
GPSR Manufacturer Reference:
[email protected]
Weight:
506 g
Height:
157 cm
Width:
235 cm
Thickness:
18 cm

Condition

Show more

Show less
Good
The items bear minimal signs of past use, such as light scratches or memories in the form of markings. These signs of wear give the items a charming character and tell stories of their previous owners, while not affecting their functionality.
Available immediately
€8,59

Incl. VAT, plus shipping costs

PayPal
Visa
Mastercard
American Express
Only 2 items left in stock

Verified second-hand article

Verified second-hand item

Free shipping from 19€

€8,59