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This is Service Design Doing

By Marc Stickdorn

This is Service Design Doing Business, Finance & Career

This is Service Design Doing

Only 1 item left in stock
Description
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
Product details
Binding:
Paperback
Edition:
1
Number of Pages:
541
Release Date:
2018-01-12
Publication Date:
2018-02-28
Publisher:
O'Reilly Media
Languages:
Original: English
ISBN10:
1491927186
ISBN13:
9781491927182
GPSR Manufacturer Reference:
[email protected]
Weight:
862 g
Height:
187 cm
Width:
233 cm
Thickness:
23 cm

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The items bear minimal signs of past use, such as light scratches or memories in the form of markings. These signs of wear give the items a charming character and tell stories of their previous owners, while not affecting their functionality.
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