Lisch, R: Measuring Service Performance

Name: Lisch, R: Measuring Service Performance
Brand: Taylor & Francis Ltd
Availability: OutOfStock
Rating: 5 (1 reviews)

By Ralf Lisch

0 - Default Title

Description

In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment. Quality research and testing means better service, and success in the service industries demands quality. Nonetheless, complaints about insufficient, inconsistent or bad service abound.

Product details

Edition:

1

Number of Pages:

214

Release Date:

2014-02-28

Publication Date:

2014-02-28

Publisher:

Taylor & Francis Ltd

Languages:

Published: English, Original: English

ISBN10:

1472411919

ISBN13:

9781472411914

Weight:

618 g

Height:

177 cm

Width:

251 cm

Thickness:

19 cm

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