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Assessing Business Excellence
By Les Porter
0 - Default Title
Description
For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes a book where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment.
This book:* Introduces the major business excellence and total quality frameworks including The Malcolm Baldrige National Quality Award and the European Quality Award and ISO9000:2000* Compares the frameworks and identifies their strengths and limitations* Introduces the self-assessment process* Explores the main approaches to self-assessment* Illustrates the practical benefits of self-assessment through case examples
Product details
Edition:
2
Number of Pages:
474
Release Date:
2016-01-04
Publication Date:
2015-12-22
Publisher:
Routledge
Languages:
Original:
English
ISBN10:
1138137804
ISBN13:
9781138137806
GPSR Manufacturer Reference:
Weight:
872 g
Height:
161 cm
Width:
240 cm
Thickness:
30 cm
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