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Digital Banking

By Thokala Vijaya Kumar

Product Image: Digital Banking

Digital Banking

By Thokala Vijaya Kumar

0 - Default Title
Description
The book explores how customers' perceptions influence their adoption and usage of digital banking services across different demographic profiles. It examines various dimensions of perceived risk-such as financial, security, privacy, and performance risks-as well as perceived rewards, including convenience, speed, cost-effectiveness, and accessibility. The study compares responses from customers of public and private sector banks, highlighting differences in trust, technological readiness, and satisfaction levels. The findings reveal that while rewards drive adoption, perceived risks-especially security concerns-can significantly hinder digital banking usage. The book offers strategic recommendations for banks to mitigate these risks and enhance the user experience, thereby boosting digital banking adoption across sectors.
Product details
Binding:
Paperback
Number of Pages:
388
Release Date:
2025-05-31
Publication Date:
2025-05-31
Publisher:
LAP LAMBERT Academic Publishing
Languages:
Original: English
ISBN10:
6208225248
ISBN13:
9786208225247
Weight:
596 g
Height:
150 cm
Width:
220 cm
Thickness:
24 cm
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