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Dealing with People You Can't Stand

By . Rick Kirschner

Product Image: Dealing with People You Can't Stand

Dealing with People You Can't Stand

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Description
The classic guide to bringing out the best in people at their worst-updated with even more can't-standable people! Dealing with People You Can't Stand has been helping good people deal with bad behavior in a positive, professional way for nearly two decades. Unfortunately, as the world becomes smaller and time more compressed, new difficult people are being made all the time. So Kirschner and Brinkman have updated their global bestseller to help you wring positive results from even the most twisted interactions you're likely to experience today. Learn how to get things done and get along when you're dealing with people who have the uncanny ability to sabotage, derail, and interfere with your plans, needs, and wants. Learn how to:- Use sophisticated listening techniques to unlock the doors to people' s minds, hearts, and deepest needs - Apply "take-charge" skills that turn conflict into cooperation by reducing the differences between people - Transform the destructive behavior of Tanks, Snipers, Know-It-Alls, Whiners, Martyrs, Meddlers, and other difficult types of people Whether you're dealing with a coworker trying to take credit for your work, a distant family member who knows no personal bounds, or a loud cell phone talker on line at the grocery store, Dealing with People You Can't Stand gives you the tools for bringing out the best in people at their worst.
Product details
Binding:
Paperback
Edition:
3
Number of Pages:
304
Release Date:
2012-06-13
Publication Date:
2012-06-13
Publisher:
McGraw Hill LLC
Languages:
Original: English
ISBN10:
0071785728
ISBN13:
9780071785723
GPSR Manufacturer Reference:
[email protected]
Weight:
399 g
Height:
154 cm
Width:
234 cm
Thickness:
23 cm
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