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Rethinking Quality: A Conceptual Study of Teaching-Learning in Punjab

By Manisha Khosla

Rethinking Quality: A Conceptual Study of Teaching-Learning in Punjab Law

Rethinking Quality: A Conceptual Study of Teaching-Learning in Punjab

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Description
This conceptual and literature-based study rethinks quality assurance in technical education by proposing the evaluation of teaching-learning effectiveness through a modified SERVQUAL framework. Focusing on Punjab's state technical universities, it conceptualizes education as a service process and explores stakeholder perceptions-students as external and teachers as internal customers. The study draws entirely from secondary sources and theory, identifying key service quality dimensions-reliability, responsiveness, assurance, empathy, and tangibility-as vital to educational effectiveness. It reviews existing literature on teaching-learning quality, stakeholder satisfaction, digital learning, and institutional practices, particularly in the post-COVID and NEP 2020 context. The book develops a theoretical model for assessing teaching-learning quality, offering a scholarly base for future empirical research. It advocates a student-centered, service-oriented approach to enhance quality assurance in India's technical higher education landscape.
Product details
Binding:
Paperback
Number of Pages:
144
Release Date:
2025-07-11
Publication Date:
2025-07-11
Publisher:
LAP LAMBERT Academic Publishing
Languages:
Original: English
ISBN10:
6207650549
ISBN13:
9786207650545
GPSR Manufacturer Reference:
[email protected]
Weight:
233 g
Height:
150 cm
Width:
220 cm
Thickness:
9 cm
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