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Principles of Total Quality

By Omachonu, Vincent K.

Product Image: Principles of Total Quality

Principles of Total Quality

By Omachonu, Vincent K.

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Description
An exceptionally thorough treatment of quality, this bestselling text provides practical instruction for students as well as for those responsible for quality implementation and management. The authors address reliability against the backdrop of increasing litigation in the area of product performance. Complete chapters provide a historical perspective for Six Sigma and discuss the concepts of service excellence within healthcare organizations. The authors also provide an expanded analysis of process quality management and quality function deployment, parameters for customer satisfaction, ways to organize for TQM, and the use of control charts to account for variables.
Product details
Edition:
3
Number of Pages:
512
Release Date:
2004-05-01
Publication Date:
2004-05-27
Publisher:
CRC Press
Languages:
Original: English
ISBN10:
1574443267
ISBN13:
9781574443264
GPSR Manufacturer Reference:
[email protected]
Weight:
928 g
Height:
161 cm
Width:
240 cm
Thickness:
32 cm
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