Gestion des opérations dans les centres d'appels : Applications de Modèles Stochastiques

Name: Gestion des opérations dans les centres d'appels : Applications de Modèles Stochastiques
Brand: Éditions universitaires européennes
Availability: OutOfStock
Rating: 5 (1 reviews)

By Oualid Jouini

0 - Default Title

Description

Call centers have emerged as the primary vehicle for firms to interact with consumers, transforming consumer service jobs once characterized by variety and personal relationships into routinized and high speed operations... ©Electre 2026

Product details

Binding:

Paperback

Number of Pages:

192

Release Date:

2010-07-05

Publication Date:

2010-07-05

Publisher:

Éditions universitaires européennes

Languages:

Published: English, Original: English

ISBN10:

6131501068

Weight:

290 g

Height:

220 cm

Width:

150 cm

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