Employee satisfaction as a predictor of customer satisfaction

Name: Employee satisfaction as a predictor of customer satisfaction
Brand: Our Knowledge Publishing
Availability: OutOfStock
Rating: 5 (1 reviews)

By Mesquita, José Marcos

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Description

The purpose of this book is to demonstrate the correlation between employee satisfaction and customer satisfaction with the services provided by small and medium-sized software development companies. In terms of methodology, this research was quantitative and causal. The study method was typically a survey, seeking to describe and explain the data from a given population. The data collection instrument was a structured questionnaire, applied to 150 customers and 180 employees of software development companies, and submitted to quantitative analysis. The sample comprised 50 software development companies from the Association of Brazilian Information Technology Companies (ASSESPRO), Minas Gerais branch, located in Belo Horizonte.

Product details

Binding:: Paperback
Number of Pages:: 72
Release Date:: 2026-01-25
Publication Date:: 2026-01-25
Publisher:: Our Knowledge Publishing
Languages:: Original: English
ISBN10:: 6209550835
ISBN13:: 9786209550836
GPSR Manufacturer Reference:: [email protected]
Weight:: 125 g
Height:: 150 cm
Width:: 220 cm
Thickness:: 5 cm

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