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Achieving Excellence Through Customer Service

By John Tschohl

Achieving Excellence Through Customer Service

By John Tschohl

0 - Default Title
Description
A best selling book by John Tschohl. Proven techniques and hundreds of practical ideas that develop customer satisfaction and loyalty- two ingredients to increase profits. Service leaders and champions of service can use this book to drive a service culture. Entrepreneurs who want to grow their businesses through a service culture will find these ideas valuable. John Tschohl's revised soft cover book provides a complete action plan for making quality service the central focus of the management strategy. It has been called an encyclopedia of customer service strategies and experiences.
Product details
Binding:
Paperback
Edition:
2
Number of Pages:
350
Release Date:
1996-12-01
Publication Date:
1996-12-01
Publisher:
Best Sellers Publishing,U.S.
Languages:
Published: English, Original: English
ISBN10:
0963626841
GPSR Manufacturer Reference:
[email protected]
Weight:
470 g
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