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Service Operations Management

By John Mcmanus

Service Operations Management Law

Service Operations Management

By John Mcmanus

0 - Default Title
Description
This engaging and accessible textbook explores the challenges and complexities of managing operations in a service industry setting. Comprehensive in scope, this textbook considers key concepts from strategy and operations management from a global services perspective and integrates traditional theory with cutting-edge contemporary examples. Taking a student-centred approach, it gives the reader a solid understanding of the key issues faced by contemporary service organisations, from managing and reviewing risk to managing supplier relationships. Rich pedagogy, integrated online resources and relevant international case studies develop strategic thinking skills and equip students with the essential tools and techniques needed to plan, design, manage and control operations in diverse service industry contexts. This is an ideal textbook for students of service operations management at undergraduate, postgraduate and MBA level.
Product details
Binding:
Paperback
Edition:
1
Number of Pages:
336
Release Date:
2019-10-22
Publication Date:
2019-10-22
Publisher:
Bloomsbury 3PL
Languages:
Original: English
ISBN10:
1137609249
ISBN13:
9781137609243
GPSR Manufacturer Reference:
[email protected]
Weight:
785 g
Height:
203 cm
Width:
276 cm
Thickness:
18 cm
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