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Housing and the Customer

By Joanna Richardson

Housing and the Customer

By Joanna Richardson

0 - Default Title
Description
It is vital that social landlords understand the needs of their existing and potential customers - who they are, what they need, and how services can best be delivered. This book examines the idea of the 'customer' in housing and the challenges in using customer-focused models. It argues that a more customer-based approach can help organisations deliver more efficient services and better meet tenants' needs. The book focuses on housing in England, but is applicable across the UK and beyond. Examples are drawn from England, the rest of Europe and the US....The book has numerous practical examples and illustrations of how performance can be improved. Everyone concerned to gain more 'insight' into their housing customers should read it.
Product details
Binding:
Paperback
Number of Pages:
235
Release Date:
2010-12-01
Publication Date:
2010-12-01
Publisher:
Chartered Institute of Housing
Languages:
Published: English, Original: English
ISBN10:
1905018797
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