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Harnessing Emotion AI for Customer Support and Employee Wellbeing

By Jihene Mrabet

Harnessing Emotion AI for Customer Support and Employee Wellbeing Business, Finance & Career

Harnessing Emotion AI for Customer Support and Employee Wellbeing

0 - Default Title
Description
Emotion AI transforms the way organizations interact with both customers and employees by enabling systems to recognize, interpret, and respond to human emotions. In customer support, emotion AI creates more empathetic and responsive service experiences by analyzing voice tone, facial expressions, and text sentiment to tailor interactions in real-time. In the workplace, it enhances employee wellbeing by monitoring stress levels, detecting burnout signals, and promoting mental health through support systems. By integrating emotion AI into business operations, businesses may improve service quality while fostering a healthier, more emotionally intelligent work culture. Harnessing Emotion AI for Customer Support and Employee Wellbeing explores how advanced AI can drive positive changes in business operations, environmental sustainability, and personal well-being. It delves into the transformative potential of emotion AI, designed to analyze and respond to human emotions. This book covers topics such as digital technology, service sectors, and sentiment analysis, and is a useful resource for business owners, computer engineers, academicians, researchers, and data scientists.
Product details
Number of Pages:
542
Release Date:
2025-06-27
Publication Date:
2025-07-10
Publisher:
IGI Global
Languages:
Original: English
ISBN13:
9798337336589
Weight:
1202 g
Height:
183 cm
Width:
260 cm
Thickness:
33 cm
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