Hug Your Customers: STILL The Proven Way to Personalize Sales and Achieve Astounding Results

Name: Hug Your Customers: STILL The Proven Way to Personalize Sales and Achieve Astounding Results
Brand: Hyperion-Acquired Assets
Availability: OutOfStock
Rating: 5 (1 reviews)

By Jack Mitchell

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Description

The book is a deceptively simple but winning approach to customer service - that a relationship is at the heart of every transaction. Jack Mitchells' business philosophy is based on "hugs" - personal touches such as knowing every customer's name and clothing preferences or handing out free coffee and newspapers on the commuter train platform. Complete with anecdotes that exemplify outstanding customer service, "Hug Your Customers", shows how any business can adapt this hugging philosophy to attract great staff, lower marketing costs, and maintain higher gross margins and long term revenues. At a time when customer service has become the difference between success and failure, "Hug Your Customers" shows how Jack's one-of-a-kind philosophy brings winning results.

Product details

Binding:: Paperback
Number of Pages:: 337
Release Date:: 2003-06-11
Publication Date:: 2003-06-11
Publisher:: Hyperion-Acquired Assets
Languages:: Published: English, Original: English
ISBN10:: 1401397743
Minimum Reading Age:: 13
Maximum Reading Age:: 99
Weight:: 318 g
Height:: 20.9 cm
Width:: 13.9 cm
Thickness:: 1.9 cm

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