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Hug Your Customers

By Jack Mitchell

Hug Your Customers Law

Hug Your Customers

0 - Used - good
Description
The book is a deceptively simple but winning approach to customer service - that a relationship is at the heart of every transaction. Jack Mitchells' business philosophy is based on "hugs" - personal touches such as knowing every customer's name and clothing preferences or handing out free coffee and newspapers on the commuter train platform. Complete with anecdotes that exemplify outstanding customer service, "Hug Your Customers", shows how any business can adapt this hugging philosophy to attract great staff, lower marketing costs, and maintain higher gross margins and long term revenues. At a time when customer service has become the difference between success and failure, "Hug Your Customers" shows how Jack's one-of-a-kind philosophy brings winning results.
Product details
Binding:
Paperback
Number of Pages:
317
Release Date:
2003-06-11
Publication Date:
2015-04-30
Publisher:
Hachette Book Group USA
Languages:
Original: English
ISBN10:
1401397743
ISBN13:
9781401397746
Minimum Reading Age:
13
Maximum Reading Age:
99
Weight:
338 g
Height:
141 cm
Width:
208 cm
Thickness:
30 cm
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