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Le petit Relation client 2017/2018 - Les pratiques indispensables: Les pratiques indispensables (2017-2018)
Le petit Relation client 2017/2018 - Les pratiques indispensables: Les pratiques indispensables (2017-2018)
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Description
Relation client
2017
2018
Maîtrisez les éléments indispensables de la gestion de la relation client
- Acquérir la culture du client
- Comprendre le comportement d'achat
- Gérer les informations clients
- Évaluer sa zone de chalandise
- Évaluer ta valeur client
- Prospecter te client
- Accueillir le client
- Vendre au client
- Traiter les objections du client
- Comprendre l'attitude du client
- Fidéliser le client
- Sonder le client
- Contrôler la satisfaction du client
- Gérer la réclamation du client
Product details
Binding:
Paperback
Number of Pages:
48
Release Date:
2017-02-01
Publication Date:
2017-02-01
Publisher:
DUNOD
Languages:
Published:
French,
Original:
French
ISBN10:
2100759523
Condition
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Very good
Almost no signs of wear. Book pages have no markings, accessories are intact and all other media are in good condition.
€2,59