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Delivering Satisfaction and Service Quality: A Customer-Based Approach for Libraries
By Peter Hernon
Delivering Satisfaction and Service Quality: A Customer-Based Approach for Libraries
By Peter Hernon
0 - Default Title
Product details
Binding:
Paperback
Number of Pages:
181
Release Date:
2000-11-01
Publication Date:
2000-11-01
Publisher:
ALA Editions
Languages:
Published:
English,
Original:
English
ISBN10:
083890789X
Weight:
476 g
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