Placeholder text

Go to cart

Insurance Ombudsman Schemes

By Helmut Heiss

Insurance Ombudsman Schemes

By Helmut Heiss

- Default Title
Description
The book explores the institution of the insurance ombudsman – an alternative dispute resolution service outside of the court dedicated to resolving complaints filed by customers against insurers and insurance intermediaries. The ombudsman scheme constitutes a significant element of every insurance market, as it contributes to enhancing consumer protection and increasing trust in the insurance industry. Despite these valuable functions, not all jurisdictions provide insurance consumers with easy and effective access to ombudsman services.
In the interest of promoting good market practices, this book provides an in-depth discussion on the role and workings of insurance ombudsman services in Europe. The book may serve as a source of inspiration for both established ombudsman institutions when rethinking their structure, and for emerging markets when considering the introduction of ombudsman schemes. The main body consists of reports on insurance ombudsman schemes in ten representative European jurisdictions, based on a detailed, uniform questionnaire.
Written by experts from academia and representatives of insurance ombudsman offices, the book will benefit ombudsman officers, regulators, supervisors, practitioners, academics, students and, more generally, all those involved with or interested in insurance, dispute resolution and consumer protection.
Product details
Number of Pages:
388
Release Date:
2026-01-03
Publication Date:
2026-01-03
Publisher:
Springer
Languages:
Original: English
ISBN10:
3032014999
ISBN13:
9783032014993
GPSR Manufacturer Reference:
[email protected]
Weight:
744 g
Height:
160 cm
Width:
241 cm
Thickness:
27 cm
Buy on Amazon
Currently sold out