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Mindless: Why Smarter Machines are Making Dumber Humans

Mindless: Why Smarter Machines are Making Dumber Humans

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Description
We live in the age of Computer Business Systems (CBSs) -- the highly complex, computer-intensive management programs on which large organizations increasingly rely. In Mindless, Simon Head argues that these systems have come to trump human expertise, dictating the goals and strategies of a wide array of businesses, and de-skilling the jobs of middle class workers in the process. CBSs are especially dysfunctional, Head argues, when they apply their disembodied expertise to transactions between humans, as in health care, education, customer relations, and human resources management. And yet there are industries with more human approaches, as Head illustrates with specific examples, whose lead we must follow and extend to the mainstream American economy. Mindless illustrates the shortcomings of CBS, providing an in-depth and disturbing look at how human dignity is slipping as we become cogs on a white collar assembly line.
Product details
Edition:
1
Number of Pages:
240
Release Date:
2014-02-11
Publication Date:
2014-02-11
Publisher:
Basic Books
Languages:
Published: English, Original: English
ISBN10:
0465018440
ISBN13:
9780465018444
GPSR Manufacturer Reference:
Weight:
1050 g

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The items bear minimal signs of past use, such as light scratches or memories in the form of markings. These signs of wear give the items a charming character and tell stories of their previous owners, while not affecting their functionality.
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