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The IT Support Handbook

By Mike Halsey

Product Image: The IT Support Handbook

The IT Support Handbook

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Description
Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place. Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive.
What You'll LearnManage reporting, and keep a record of issues that occur
Provide effective remote supportfor users away from home or working in another office
Use error and system reporting in Windows to obtain high-quality, relevant information
Spot patterns in user behavior that may be causing difficult-to-diagnose problems
Be familiar with best practices to make you a better support professional
Who This Book Is For IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required.
Product details
Binding:
Paperback
Edition:
1
Number of Pages:
216
Release Date:
2019-10-04
Publication Date:
2019-10-04
Publisher:
Apress
Languages:
Original: English
ISBN10:
1484251326
ISBN13:
9781484251324
Weight:
416 g
Height:
178 cm
Width:
254 cm
Thickness:
12 cm
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