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Design Strategies in Public Services

By Greta Nasi

Design Strategies in Public Services Law

Design Strategies in Public Services

0 - Default Title
Description
This Element explores the transformative impact of integrating service design principles into public management and administration, championing a user-centred approach and co-design methodology. By reviewing existing literature, the authors define the scope and applications of service design within public administration and present three empirical studies to evaluate its implementation in public services. These studies reveal a trend towards embracing co-design and digital technologies, advancing a citizen-centred strategy for public service design. This approach prioritizes value creation and responsiveness, highlighting the importance of involving users and providers in the development of services that meet changing needs and promote inclusion. Combining theoretical insights with practical solutions, the Element offers a comprehensive framework for public management research. It highlights the need for ongoing engagement and integration of user experiences, presenting an effective strategy to navigate the complexities of public service design. This title is also available as Open Access on Cambridge Core.
Product details
Binding:
Paperback
Number of Pages:
92
Release Date:
2026-02-05
Publication Date:
2026-01-15
Publisher:
Cambridge University Press
Languages:
Original: English
ISBN10:
1009451723
ISBN13:
9781009451727
Weight:
148 g
Height:
152 cm
Width:
229 cm
Thickness:
5 cm
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