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The Southwest Airlines Way

By Gittell, Jody Hoffer

Product Image: The Southwest Airlines Way

The Southwest Airlines Way

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Description
Management lessons from the world's most profitable airline "As a former Southwest insider, I often wondered why other organizations couldn't duplicate the business model. Anyone who wants to understand how it works should read this book." --Libby Sartain, Senior VP of Human Resources, Yahoo "Professor Gittell has tackled one of the hottest and most important topics in business circles today--why some airlines continually fly high over the economic wreckage of the rest of the industry." ---Thomas Winkelmann, VP-The Americas, Lufthansa German Airlines "Through extensive research Jody Hoffer Gittell gets to the bottom of what has sustained Southwest Airlines' positive employee relations and high performance through good and bad times." --Thomas A. Kochan, professor, MIT Sloan School of Management, MIT Global Airline Industry Program Fortune magazine calls Southwest Airlines "the most successful airline in history." In an industry that regularly loses billions of dollars, Southwest has had 31 consecutive years of profitability. The Southwest Airlines Way reveals the secret to Southwest's remarkable success--high performance relationships--and it creates enormous competitive advantage in motivation, teamwork, and coordination among Southwest employees. Based on Professor Jody Hoffer Gittell's eight years of field research, this book explores Southwest's innovative policies, strategies, and techniques, showing how these methods can be implemented in any organization, and explains how to: * Lead with credibility and caring * Invest in frontline leaders * Hire and train for relational competence * Use conflicts to build relationships * Encourage mutual respect among employees, managers, unions, and suppliers
Product details
Binding:
Paperback
Edition:
1
Number of Pages:
338
Release Date:
2005-05-01
Publication Date:
2005-05-05
Publisher:
McGraw Hill
Languages:
Original: English
ISBN10:
0071458271
ISBN13:
9780071458276
Weight:
491 g
Height:
152 cm
Width:
229 cm
Thickness:
18 cm

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Very good
Almost no signs of wear. Book pages have no markings, accessories are intact and all other media are in good condition.
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