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Lean Six SIGMA for Service (Pb)

By George, Michael L

Product Image: Lean Six SIGMA for Service (Pb)

Lean Six SIGMA for Service (Pb)

By George, Michael L

0 - Default Title
Description
Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment. Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to: - Reduce service costs by 30 to 60 percent - Improve service delivery time by 50 percent - Expand capacity by 20 percent without adding staff
Product details
Binding:
Paperback
Edition:
1
Number of Pages:
400
Release Date:
2023-07-11
Publication Date:
2023-07-11
Publisher:
McGraw Hill LLC
Languages:
Original: English
ISBN10:
1265918929
ISBN13:
9781265918927
Weight:
546 g
Height:
149 cm
Width:
224 cm
Thickness:
22 cm
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