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Service - A guide for professionals

By Gartlgruber, Karl H

Product Image: Service - A guide for professionals

Service - A guide for professionals

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Description
Service - A guide for professionals What makes good service perfect? Besides possessing the necessary skills in all areas of professional service, such as proper table setting, being knowledgeable of all service styles and the perfect beverage service, an important prerequisite is the friendly, courteous and unobtrusive attention to guests. Excellent selling techniques and advice, satisfactory handling of complaints and the in-depth understanding and knowledge of international guests are also part of the profile of a successful service professional. The handling and organizing of banquet and catering functions have also gained importance in the daily life of service professionals.
The basics of excellent service for the young! A reference book for the experienced professional!
Contents The guest The food and beverage service employee Service systems Furniture, fixtures, equipment and supplies A workday Service styles and techniques Meals Caring for guests Berverage service and menu design Cigar service The bar Catering and convention services
Product details
Binding:
Paperback
Edition:
4
Number of Pages:
224
Release Date:
2005-11-16
Publication Date:
2005-11-30
Publisher:
Trauner Verlag
Languages:
Original: English
ISBN10:
3854874227
ISBN13:
9783854874225
Weight:
906 g
Height:
208 cm
Width:
270 cm
Thickness:
19 cm
Preview Link:
http://www.blickinsbuch.de/viewer/cm/access.php?djMxNTY9NDIwMzQ1MjgxNyZ2NzM3Nj05NzgzODU0ODc0MjI1

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The items bear minimal signs of past use, such as light scratches or memories in the form of markings. These signs of wear give the items a charming character and tell stories of their previous owners, while not affecting their functionality.
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