Placeholder text

Go to cart

The Customer Service Survival Kit

By Richard Gallagher

Product Image: The Customer Service Survival Kit

The Customer Service Survival Kit

By Richard Gallagher

0 - Used - like new
Description
Issues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficult spot.By providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication.In The?Customer Service Survival Kit, you'll find tangible tips and tricks to help you discover: how to lean into criticism, how to avoid trigger phrases that can make bad situations worse, the secret to helping people feel heard, how to safely deliver bad news, and how to become immune to intimidation--among many other skills.
The Customer Service Survival Kit recognizes that the worst customer situations demand more of front-line employees than good intentions and the right attitude. With the help of these valuable insights, lessons, and indispensable problem-solving tools, your organization holds the key to radically improving its customer service reputation.
Product details
Binding:
Paperback
Edition:
1
Number of Pages:
210
Release Date:
2013-03-20
Publication Date:
2013-03-20
Publisher:
AMACOM
Languages:
Original: English
ISBN10:
0814431836
ISBN13:
9780814431832
Weight:
349 g
Height:
152 cm
Width:
229 cm
Thickness:
13 cm
Currently sold out