Placeholder text
Customer First
0 - Default Title
Description
Built for busy founders and operators, it delivers a field-tested system for turning first value into forever value. You'll learn how to shorten time-to-value with clear onboarding, turn support into a teaching engine, and build community rituals that make people proud to stay. Along the way, you will install practical tools-cohort tables, **customer retention** dashboards, **customer support scripts**, and **win-back campaigns**-that raise renewal and expansion without raising ad spend.
Inside, you'll find: - A precise method to define and deliver "first value" fast, using **onboarding best practices** - Honest ways to use **NPS improvement** without being fooled by vanity scores - A loyalty programme playbook that rewards contribution, not coupons-serious **loyalty program strategy** - Community patterns for durable **community-led growth** - Clear journey maps for **customer journey mapping** and decisions that **increase LTV**
If you're done guessing why people churn and ready to build an operating cadence that keeps them close, this is your blueprint. Tight, humane, and rigorously practical, it replaces noise with decisions-and turns the customers you already have into loyal fans.
Product details
Binding:
Paperback
Number of Pages:
280
Release Date:
2026-01-30
Publication Date:
2026-01-30
Publisher:
Mindful Pages
Languages:
Original:
English
ISBN10:
9374120461
ISBN13:
9789374120460
GPSR Manufacturer Reference:
Weight:
459 g
Height:
152 cm
Width:
229 cm
Thickness:
17 cm
Currently sold out