Service-Dominant Logic

Name: Service-Dominant Logic
Brand: Cambridge University Press
Availability: OutOfStock
Rating: 5 (1 reviews)

By Lusch, Robert F.

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Description

In 2004, Robert F. Lusch and Stephen L. Vargo published their groundbreaking article on the evolution of marketing theory and practice toward 'service-dominant (S-D) logic', describing the shift from a product-centred view of markets to a service-led model. Now, in this keenly anticipated book, the authors present a thorough primer on the principles and applications of S-D logic. They describe a clear alternative to the dominant worldview of the heavily planned, production-oriented, profit-maximizing firm, presenting a coherent, organizing framework based on ten foundational premises. The foundational premises of S-D logic have much wider implications beyond marketing for the future of the firm, transcending different industries and contexts, and will provide readers with a deeper sense of why the exchange of service is the fundamental basis of all social and economic exchange. This accessible book will appeal to students, as well as to researchers and practitioners.

Product details

Binding:: Paperback
Edition:: 1
Languages:: Original: English
Number of Pages:: 252
Publisher:: Cambridge University Press
Publication Date:: 2017-12-01
Release Date:: 2014-01-30
ISBN / EAN:: 9780521124324
Weight:: 442 g
Dimensions:: 17/24/1 cm

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