Cost-Benefit Analysis of Deploying Generative AI Chatbots at Guaranty Trust Bank (GTBank), Nigeria

Name: Cost-Benefit Analysis of Deploying Generative AI Chatbots at Guaranty Trust Bank (GTBank), Nigeria
Brand: GRIN Verlag
Availability: OutOfStock
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By Eyitayo Olaleye

0 - Default Title

Description

Research Paper (undergraduate) from the year 2025 in the subject Computer Sciences - Artificial Intelligence, grade: A, , language: English, abstract: This thesis explores the economic feasibility of deploying generative AI chatbots at Guaranty Trust Bank (GTBank) in Nigeria. Using a five-year cost-benefit analysis, it assesses financial returns, operational efficiency, and customer service improvements. The study identifies key cost categories-software, infrastructure, training, and maintenance-against measurable benefits like reduced labor costs and enhanced digital engagement. Results show a positive net present value and a strong benefit-cost ratio, with break-even projected within three to four years. The research concludes that AI chatbot deployment offers not only economic value but also strategic advantages in Nigeria's increasingly competitive digital banking landscape.

Product details

Binding:: Paperback
Edition:: 1
Number of Pages:: 28
Release Date:: 2025-05-28
Publication Date:: 2025-05-28
Publisher:: GRIN Verlag
Languages:: Original: English
ISBN10:: 3389134263
ISBN13:: 9783389134269
Weight:: 56 g
Height:: 148 cm
Width:: 210 cm
Thickness:: 3 cm

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