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The Role of Temporality in Customer Experience

By Sarah Evans-Howe

The Role of Temporality in Customer Experience Law

The Role of Temporality in Customer Experience

0 - Default Title
Description
Temporality and the importance of time has evolved over the centuries. From an abstract philosophical perspective of the meaning of time, to a quantifiable commercialisation of yield from individual units of time, we have long appreciated time’s value and centrality to the human experience. Consumers today live in a temporally focused world, where perceptions of temporality permeate every aspect of consumption, but there is minimal consideration of this knowledge in the marketing domain. This book introduces a model of consumer perceptions of temporality, which can be used as a framework to consolidate knowledge of the role of temporality in consumption, and improve the management of customer experiences.
Covering an overview of the history and evolution of knowledge of time and temporality, through to recommendations for best practice in the management of consumption experiences with a new knowledge of temporality, this unique book is key reading for students and academics who wish to gain a new perspective on consumer behaviour and consumption.
Product details
Number of Pages:
364
Release Date:
2025-11-14
Publication Date:
2025-11-14
Publisher:
Springer
Languages:
Original: English
ISBN10:
3032074649
ISBN13:
9783032074645
GPSR Manufacturer Reference:
[email protected]
Weight:
581 g
Height:
153 cm
Width:
216 cm
Thickness:
25 cm
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