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The Service Profit Chain

By Sasser Jr., W. Earl

The Service Profit Chain Business, Finance & Career

The Service Profit Chain

Only 3 items left in stock
Description
Directly linking profit and growth not only to customer loyalty and satisfaction but to employee productivity, the authors present a step-by-step action plan for managing, marketing, hiring, delivering services, and assessing results. In-depth case examples demonstrate how the best companies have managed in this regard. 50 line drawings.
Product details
Edition:
1
Number of Pages:
320
Release Date:
1997-04-10
Publication Date:
1997-04-10
Publisher:
Free Press
Languages:
Original: English
ISBN10:
0684832569
ISBN13:
9780684832562
GPSR Manufacturer Reference:
[email protected]
Weight:
496 g
Height:
237 cm
Width:
156 cm
Thickness:
30 cm

Condition

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Good
The items bear minimal signs of past use, such as light scratches or memories in the form of markings. These signs of wear give the items a charming character and tell stories of their previous owners, while not affecting their functionality.
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