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Good Services : Decoding the Mystery of What Makes a Good Service

By Louise Downe

Good Services : Decoding the Mystery of What Makes a Good Service Law

Good Services : Decoding the Mystery of What Makes a Good Service

Only 1 item left in stock
Description
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Product details
Binding:
Paperback
Edition:
1
Number of Pages:
192
Release Date:
2020-03-03
Publication Date:
2020-02-10
Publisher:
BIS Publishers bv
Languages:
Original: English
ISBN10:
9063695438
ISBN13:
9789063695439
GPSR Manufacturer Reference:
[email protected]
Weight:
600 g
Height:
130 cm
Width:
195 cm
Thickness:
20 cm

Condition

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Very good
Almost no signs of wear. Book pages have no markings, accessories are intact and all other media are in good condition.
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