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Serviceology for Services

By Dimitris Karagiannis

Serviceology for Services

0 - Default Title
Description
This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.
Product details
Binding:
Paperback
Edition:
1
Number of Pages:
256
Release Date:
2017-07-04
Publication Date:
2017-07-04
Publisher:
Springer
Languages:
Original: English
ISBN10:
3319612395
ISBN13:
9783319612393
GPSR Manufacturer Reference:
[email protected]
Weight:
394 g
Height:
155 cm
Width:
235 cm
Thickness:
15 cm
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