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It Service Management

It Service Management Computer Science

It Service Management

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Description
'The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.
Product details
Binding:
Paperback
Edition:
2
Number of Pages:
75
Release Date:
2020-10-26
Publication Date:
2020-10-26
Publisher:
Van Haren Pub
Languages:
Original: English
ISBN10:
9401807019
ISBN13:
9789401807012
GPSR Manufacturer Reference:
[email protected]
Weight:
214 g
Height:
170 cm
Width:
237 cm
Thickness:
10 cm
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Very good
Almost no signs of wear. Book pages have no markings, accessories are intact and all other media are in good condition.
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