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Beyond Blame

By Dave Zwieback

Beyond Blame Business, Finance & Career

Beyond Blame

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Description
Failure is inevitable and a postmortem analysis, conducted in an open, blameless way, is the best way for IT techs and managers to learn from outages and near-misses. But when the "root cause" is determined to be "human error" (or worse, particular humans), the real causes and conditions are lost. In this insightful book, IT veteran Dave Zwieback shows you an approach for making postmortems blameless, so you can focus instead on addressing areas of fragility within systems and organizations. If you're involved with assessing why something goes wrong on a project or at your company—as a system administrator, developer, team manager, or executive—the concrete steps in this guide will help you find a real solution that works.Recognize and mitigate the effects of stress during outagesLearn how to communicate effectively in a charged, high-stakes postmortem conversationCollect the necessary data before the postmortem beginsFocus on determining the actual causes and conditions of an outageLearn techniques for writing up a postmortem for either internal or external use
Product details
Binding:
Paperback
Edition:
1
Number of Pages:
90
Release Date:
2015-10-29
Publication Date:
2015-11-24
Publisher:
O'Reilly Media
Languages:
Original: English
ISBN10:
1491906413
ISBN13:
9781491906415
GPSR Manufacturer Reference:
[email protected]
Weight:
153 g
Height:
154 cm
Width:
232 cm
Thickness:
9 cm
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