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Moment of Service

By Darren Roos

Moment of Service book

Moment of Service

Only 2 items left in stock
Description
This book is intended to challenge our assumptions around service. Since the Industrial Revolution, the essence of business has been to produce products that consumers take away and consume. But the evolution of technology and connectivity has also brought with it an evolution in expectations. The growing appetite for buying services or outcomes, rather than products, has compelled companies to transform themselves, so that they can grow in a servitized economy where time, quality, and personal attention are the defining success and loyalty criteria which create a Moment of Service. This book will identify some of the key drivers and accelerants of Moments of Service, to help you identify the opportunities and threats. Secondly, to develop a framework of the constituent elements of Moments of Service, to give you a way of organizing and prioritizing your thoughts and plans. Lastly, it will illustrate through multiple case studies — how you can create and deliver amazing Moments of Service, whatever your business.
Product details
Number of Pages:
218
Publication Date:
2022
Publisher:
Park Communications Ltd
ISBN10:
1399934813
Minimum Reading Age:
10
Maximum Reading Age:
100

Condition

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Very good
Almost no signs of wear. Book pages have no markings, accessories are intact and all other media are in good condition.
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