The Nine Golden Rules for CX Success

Name: The Nine Golden Rules for CX Success
Brand: Mohamed Latib, Ph.D
Availability: OutOfStock
Rating: 5 (1 reviews)

By Latib, Ph. D Mohamed

0 - Default Title

Description

This book is grounded in the Customer Experience Professionals Association (CXPA) framework and addresses the core questions CX practitioners face across its domains. It explores how to design experiences that endure (Customer Understanding & Experience Design), how to align strategy, culture, governance, and metrics to consistently deliver on the brand promise (CX Strategy, Culture & Accountability, Metrics & Measurement), and how to mobilize people, processes, and creative capabilities to drive innovation and sustainable growth (Organizational Adoption & Enablement).

Product details

Binding:

Paperback

Number of Pages:

42

Release Date:

2026-02-13

Publication Date:

2026-02-13

Publisher:

Mohamed Latib, Ph.D

Languages:

Original: English

ISBN13:

9798295628948

GPSR Manufacturer Reference:

[email protected]

Weight:

186 g

Height:

216 cm

Width:

280 cm

Thickness:

3 cm

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