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Crisis Management

Crisis Management

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Description
Offering a strategic orientation to crisis management, this fully updated edition of Crandall, Parnell, and Spillan's Crisis Management helps readers understand the importance of planning for crises within the wider framework of an organization's regular strategic management process. This strikingly engaging and easy-to-follow text focuses on a four-stage crisis management framework: 1) Landscape Survey: identifying potential crisis vulnerabilities, 2) Strategic Planning: organizing the crisis management team and writing the plan, 3) Crisis Management: addressing the crisis when it occurs, and 4) Organizational Learning: applying lessons from crises so they will be prevented or mitigated in the future. The second edition emphasizes the importance of managing both the internal landscape (those stakeholders within the organization, such as the employees, owners, and management) and the external landscape (those stakeholders outside of the organization, such as the media, customers, suppliers, general public, government agencies, and special interest groups).
Product details
Binding:
Paperback
Edition:
2
Number of Pages:
384
Release Date:
2013-05-15
Publication Date:
2013-03-19
Publisher:
Sage Publications
Languages:
Original: English
ISBN10:
1412991684
ISBN13:
9781412991681
GPSR Manufacturer Reference:
[email protected]
Weight:
660 g
Height:
177 cm
Width:
254 cm
Thickness:
25 cm
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The items bear minimal signs of past use, such as light scratches or memories in the form of markings. These signs of wear give the items a charming character and tell stories of their previous owners, while not affecting their functionality.
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