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Developments in the Call Centre Industry

By Julia Connell

Developments in the Call Centre Industry

By Julia Connell

0 - Default Title
Description
Drawing on contributions from a diverse range of countries including the USA, the UK, India, Australia, South Korea, Germany, Greece and Sweden, this book conducts a thorough analysis of call centres worldwide (centres that are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s).
Product details
Edition:
1
Number of Pages:
224
Release Date:
2006-09-30
Publication Date:
2006-06-15
Publisher:
Routledge
Languages:
Original: English
ISBN10:
0415357020
ISBN13:
9780415357029
GPSR Manufacturer Reference:
[email protected]
Weight:
505 g
Height:
161 cm
Width:
240 cm
Thickness:
17 cm
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